Coach Outlet Accused of Sending Illegal Telemarketing Texts

Case Overview: A class action lawsuit claims Coach Outlet sent telemarketing texts to consumers at prohibited hours, violating the Telephone Consumer Protection Act (TCPA).

Consumers Affected: Consumers who received telemarketing texts from Coach Outlet at prohibited hours.

Court: U.S. District Court for the Central District of California

Coach Outlet is under fire for allegedly sending promotional text messages to customers at hours that violate federal regulations. A lawsuit filed by Louisiana resident Kededra Watler claims the company’s messages disrupted her personal time and violated the Telephone Consumer Protection Act (TCPA).

Late-Night Texts Spark Complaint

According to the lawsuit, Watler received telemarketing texts from Coach Outlet before 8 a.m. and after 9 p.m.—timeframes prohibited under the TCPA. These messages, she argues, interrupted her peace and invaded what should have been private moments.

Watler alleges she never consented to receiving texts at any hour, let alone during restricted times. The complaint highlights that the TCPA’s rules are designed to prevent companies from contacting individuals during times when interruptions are most unwelcome.

What the TCPA Prohibits

The TCPA, a federal law, sets boundaries for telemarketing calls and texts. It states that businesses cannot make contact with residential subscribers before 8 a.m. or after 9 p.m. local time. Watler claims Coach Outlet disregarded these restrictions, repeatedly sending messages outside these hours.

The lawsuit further claims these texts were not isolated incidents. Watler seeks to represent a nationwide class of consumers who received more than one such message in a 12-month period within the past four years.

No Consent Alleged

The lawsuit also centers on the issue of consent. Watler asserts she never provided permission for Coach Outlet to send her promotional messages. “Plaintiff never signed any type of authorization permitting or allowing defendant to send them telephone solicitations before 8 a.m. or after 9 p.m.,” the lawsuit states.

Under the TCPA, companies must obtain prior express consent before sending telemarketing messages. The complaint alleges Coach Outlet failed to meet this standard, leaving Watler and potentially thousands of others subject to unsolicited communications.

Other Companies Face Similar Allegations

Coach Outlet is not the only brand accused of flouting telemarketing regulations. In recent years, several companies—including Snapchat, Temu, and SoulCycle—have faced lawsuits for sending unsolicited texts. Many of these cases involve claims of messages sent to numbers listed on the National Do-Not-Call Registry or without proper consent.

Watler’s lawsuit requests a jury trial, statutory damages, and injunctive relief to prevent further texts from being sent without proper consent. The case also aims to certify a class that could include thousands of individuals affected by similar practices.

Case Details

• Lawsuit: Watler, et al. v. Tapestry Inc. d/b/a Coach Outlet
• Case Number: 2:24-cv-11171
• Court: U.S. District Court for the Central District of California

Plaintiffs' Attorneys

• Gerald D. Lane, Jr. (The Law Offices of Jibrael S. Hindi)

Have you received telemarketing texts from Coach Outlet at prohibited hours? Share your experience in the comments below.