Expedia and Chase Class Action Lawsuit: Companies Accused of Blocking Refunds

Case Overview: A class action lawsuit claims Expedia and Chase engaged in deceptive practices that prevented consumers from receiving timely refunds for canceled flights.

Consumers Affected: Consumers who purchased tickets through Expedia and experienced refund delays or denials.

Court: U.S. District Court for the Central District of California

A frustrated traveler is taking Expedia and JP Morgan Chase to court, claiming the two companies teamed up—whether intentionally or not—to deny him a refund for canceled flights. 

The lawsuit, filed by Arez Rozen, alleges that Expedia failed to process a refund for thousands of dollars in plane tickets, while Chase used bureaucratic loopholes to avoid crediting his account. According to the complaint, the companies' practices have unjustly enriched them by millions at the expense of consumers.

Expedia and Chase Accused of Denying Refunds and Misleading Consumers

According to the lawsuit, Rozen’s troubles began in July 2024 when he purchased six airline tickets through Expedia for over $5,200 using his Chase credit card. In August, Expedia informed him that the flights had been canceled. He rebooked through the same platform, only to have those flights canceled as well in September.

At that point, Expedia promised him a full refund, stating in an email that the money would be returned to his credit card within 7 to 10 business days. But by October, no refund had arrived. When Rozen followed up, Expedia claimed the request had never been processed and assured him a new one had been submitted. Yet, weeks later, his account still showed no reimbursement, the lawsuit explains.

Turning to Chase, Rozen disputed the charge, and the bank initially credited his account. However, in early November, Chase reversed that decision, stating the charge was valid. Rozen escalated his case, submitting a detailed letter and supporting documents, but Chase responded in December that too much time had passed for a refund. The lawsuit claims both companies failed to properly investigate the dispute and misled Rozen about his rights as a consumer.

Lawsuit Alleges Companies Violated Consumer Protection Laws

The lawsuit argues that Expedia and Chase’s practices violate consumer protection laws, including the Fair Credit Billing Act and the Truth in Lending Act. Rozen claims Expedia routinely delays refund requests, allowing Chase to eventually deny chargeback claims on a technicality. 

This tactic, the lawsuit alleges, results in millions of dollars in unreturned consumer funds that should have been reimbursed. The complaint further asserts that Chase failed to credit Rozen’s account as required by law and provided misleading and conflicting information about his disputed charge.

Expedia Faces Other Legal Challenges

This isn’t Expedia’s first run-in with the legal system. The company is also facing a lawsuit from defunct Swiss travel firm Amoma, which claims Expedia engaged in anti-competitive practices that drove it out of business. Additionally, a Seattle-based law firm recently filed a lawsuit related to hidden cameras found in gender-neutral bathrooms at Expedia’s headquarters, alleging that security company Securitas mishandled reports of the issue.

Meanwhile, in the broader travel industry, lawsuits continue to surface. Consumers are currently challenging Las Vegas resorts over alleged price-fixing, arguing that hotels used shared software to artificially inflate room rates. 

In his lawsuit against Expedia and Chase, Rozen wants to represent anyone who bought tickets through Expedia and had them cancelled and were not properly refunded by the company or Chase. He is seeking injunctive relief, restitution, damages, costs, fees, and interest.

Case Details

• Lawsuit: Rozen v. Expedia, Inc., et al.
• Case Number: 2:25-cv-01125  
• Court: U.S. District Court Central District of California 

Plaintiffs' Attorneys

• Amir J. Goldstein (The Law Office of Amir J. Goldstein, Esq.)

Have you experienced issues with refunds from Expedia or Chase? Share your experience in the comments below.