Intoxalock Call Recording Settlement: $1.74M

Consumers with a California phone number or address who had a telephone conversation with an Intoxalock sales representative between May 18, 2021, and Feb. 8, 2022.

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Intoxalock has agreed to a $1.74 million settlement to resolve claims that it violated California privacy laws by recording customer calls without their knowledge or consent.

A class action lawsuit was filed against Consumer Safety Technology LLC, which operates under the Intoxalock brand, alleging that the company failed to properly notify customers that their conversations were being recorded. Plaintiffs in the case argue that Intoxalock’s actions violated California’s Invasion of Privacy Act (CIPA), a law that requires businesses to obtain consent from all parties before recording a phone call.

California has some of the strictest privacy laws in the country, making it illegal to record calls without explicit permission. The lawsuit claims that Intoxalock ignored these legal protections, leading customers to unknowingly have their conversations recorded.

Intoxalock denies any wrongdoing but has agreed to settle the case to avoid further litigation.

Under the Terms of the Settlement

• Class members who submit a valid claim will receive a cash payment.
• The exact payment amounts will vary depending on how many people file claims.
• Each class member’s payment is capped at $5,000, but individual payouts may be lower based on the number of claims.
• No estimates are currently available on how much each person will receive.

This settlement follows similar class action lawsuits over call recording violations under CIPA, including a recent settlement with Allstate in 2024. It highlights the importance of businesses complying with California’s strict privacy laws when handling customer communications.