Direct Express Fraud Claim Settlement: $1.2M

All current or former holders of a Direct Express debit card account that, between February 12, 2018 and September 28, 2022, submitted one or more claims of allegedly fraudulent transactions that were denied by Conduent or Comerica.

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A $1.2 million class action settlement has been reached to resolve claims that Conduent (the company that manages Direct Express debit cards) and Comerica (the bank that issues them) mishandled fraud claims filed by cardholders.

The class action lawsuit alleged that Conduent and Comerica failed to properly investigate and process fraud claims submitted by Direct Express cardholders between February 12, 2018, and September 28, 2022. This alleged failure to follow proper procedures may have violated the Electronic Funds Transfer Act, a federal law that protects consumers who use electronic fund transfer services like debit cards.

While Conduent and Comerica deny any wrongdoing, they have agreed to the settlement to avoid the costs and uncertainties of litigation. The settlement fund totals $1.2 million, which will be distributed pro-rata (meaning in proportion to the number of valid claims filed) to eligible class members.