Color Factory NYC Ticket Fees Settlement: $714.7K

Consumers who:

• Purchased electronic tickets to Color Factory NYC between Aug. 29, 2022, and Jan. 23, 2024.
• Paid a fee in connection with their ticket purchase.

N/A

Color Factory has agreed to a $714,705.68 settlement to resolve claims that it charged undisclosed fees for electronic tickets purchased for its New York City location. The lawsuit alleges that Color Factory violated New York’s Arts & Cultural Affairs Law by failing to disclose ticket fees before consumers selected their tickets for purchase.

Plaintiffs argue that these hidden fees misled customers, creating an unfair purchasing experience. The lawsuit claims that customers were unable to make informed decisions due to the lack of fee transparency, which violated state laws designed to protect consumers from such practices.

Color Factory, an interactive art exhibit with locations in New York City, San Francisco, and Tokyo, denies any wrongdoing but has agreed to settle to resolve these allegations. As part of the settlement, Color Factory has also updated its ticket purchase process to comply with New York law, ensuring that all fees are disclosed upfront.

Eligible class members may receive:

1. Proportional Share of the Settlement Fund:

   • Payments will be distributed based on the amount of fees paid by each class member during the specified period.
   • Exact payment amounts will vary depending on the number of claims submitted.

2. Compliance Changes:

   • Color Factory has updated its ticket purchase process to ensure fee transparency in compliance with New York law.