$309.5M Amazon Return Policy Class Action Settlement

Consumers who initiated a return or refund request for a physical product purchased and received in the U.S. through Amazon.com between Sept. 5, 2017, and Feb. 12, 2026, and who did not receive a refund, received an untimely or incorrect refund, or were later incorrectly charged for a returned product qualify.

None required for Subclass A members who will be paid automatically; Subclass B members must submit a claim form with supporting documentation showing they are more likely than not entitled to a payment.

About This Settlement

Plaintiffs alleged that Amazon failed to properly refund consumers for physical products returned after being purchased through Amazon.com, with certain return policies and practices allegedly violating Washington's consumer protection and other laws. Amazon has not admitted any wrongdoing but agreed to pay $309.5 million to resolve these claims. This is for informational purposes only and does not constitute legal advice.

Who Qualifies

• You may be eligible if you meet ALL of the following criteria:
• You initiated a return to Amazon or requested a refund for a physical product purchased through Amazon.com
• According to Amazon's records, you received the product in the United States
• Your purchase was made between September 5, 2017, and February 12, 2026
• You experienced one of the following:
• • You did not receive a refund for your returned product
• • You received a refund that was untimely or incorrect
• • You received a refund but were later incorrectly charged by Amazon for the returned product
• Subclass A:* You may belong to Subclass A if Amazon identified your transaction as involving a potentially unpaid refund — for example, a refund not completed due to a payment processing issue, or where Amazon lacked sufficient confirmation that the correct item(s) were returned. Subclass A members will receive payments automatically and do not need to file a claim.
• Subclass B:* You may belong to Subclass B if your transaction is part of the settlement class but is not included in Subclass A. Subclass B members must submit a valid claim form to be eligible for payment.
• Note: If you belong to both subclasses, you may be eligible to receive payments from both funds.

What You May Receive

Payout amounts vary depending on which subclass you belong to:

• Subclass A members may automatically receive payments estimated to include the unpaid transaction amount(s) plus a proportional amount based on potential prejudgment interest. No claim form is required.
• Subclass B members who submit a valid claim form may receive a proportional share of approximately 7.3% of the net settlement fund, based on unpaid transaction amounts and potential prejudgment interest.
• Class members who qualify for both subclasses may receive payments from both funds, which may be combined into a single payment.

Actual payment amounts will vary based on the total number of valid claims submitted, deductions for administrative expenses, attorneys' fees, costs, and service awards. No specific per-claimant payout amount is guaranteed.

How to File a Claim

1. Subclass A Members: If you are identified as a Subclass A member, you do not need to take any action — you will automatically receive a payment if eligible.
2. Subclass B Members: To file a claim, follow these steps:
3. Visit the settlement website at ReturnSettlement.com to determine your eligibility and access the official claim form.
4. Complete the claim form by providing accurate information about your Amazon return(s) or refund request(s) during the eligible period (September 5, 2017 – February 12, 2026).
5. Provide supporting documentation sufficient to show that it is more likely than not that you are a Subclass B member entitled to a payment (e.g., order records, return confirmation emails, or refund history).
6. Submit your completed claim form by the deadline of December 1, 2026. Late submissions may not be accepted.
7. If you are unsure which subclass you belong to or need assistance, visit ReturnSettlement.com or contact the settlement administrator directly.

Case Details

Settlement: $309.5M Amazon Return Policy Class Action Settlement
Claim Deadline: December 1, 2026
Settlement Website: ReturnSettlement.com