BetterHelp Refund FTC Settlement: $7.8M
Did you pay for services through a BetterHelp website between August 1, 2017, and December 31, 2020? If so, you could receive a refund through an FTC settlement.
This applies to users of BetterHelp, MyTherapist, Teen Counseling, Faithful Counseling, Pride Counseling, iCounseling, Regain, and Terappeuta. The FTC claims BetterHelp shared user information with Facebook, Snapchat, Pinterest, and Criteo despite promising to keep it private.
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Claim Form
Click Here to Submit a ClaimWho's eligible?
Individuals who subscribed to BetterHelp's online therapy services through their website and paid for them between August 1, 2017, and December 31, 2020.
Proof of Purchase
N/A
Settlement At a Glance
Settlement Amount
TBD
Claim Form Deadline
06/10/2024
Exclusion Deadline (Opt-Out)
Pending
Final Approval Hearing
07/14/2023
Additional Information
If you paid for services through one of BetterHelp's websites between Aug. 1, 2017, and Dec. 31, 2020, you could be eligible for a refund as part of a settlement with the Federal Trade Commission (FTC). BetterHelp, an online therapy service, allegedly shared user information with companies like Facebook, Snapchat, Pinterest, and Criteo without adequately safeguarding user privacy.
Under the terms of the settlement, BetterHelp has agreed to pay $7.8 million to resolve the FTC lawsuit. Eligible consumers can receive a refund based on the amount they paid for BetterHelp services during the specified period. BetterHelp has not admitted any wrongdoing, but it has agreed to the settlement terms.
To receive your refund, you don't need to take any action if you're content with receiving a PayPal payment to the email address where you received the FTC settlement notice. However, if you prefer a different payment method like Zelle or a check in the mail, you can use the online form provided. The deadline to select your preferred payment method is June 10, 2024.
It's important to note that there is no exclusion or objection deadline for this settlement. Payments are expected to be sent later in the summer, and eligibility includes individuals who signed up and paid for services through any of BetterHelp's websites mentioned in the refund program between Aug. 1, 2017, and Dec. 31, 2020.
Think you might have a case? If you believe you've been affected by a similar situation, browse our list of Class Action Lawsuits and Open Class Action Settlements you may be able to join!
Stay Informed
Class Action Settlement Website:
https://www.ftc.gov/enforcement/refunds/betterhelp-refundsClaims Administrator:
Legal Representation
Case Name:
Class Counsel:
Rebecca Kelly Slaughter
Alvaro M Bedoya
FEDERAL TRADE COMMISSION
Defense Counsel:
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